Your Privacy Matters

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request a ride, call us, message us, or communicate with our team.

• Name, phone number, email address, and contact details
• Pickup and drop-off locations
• Preferred ride date, time, and transport type
• Information related to accessibility needs, wheelchair use, gurney transport, bariatric transport, or special ride requirements
• Billing, payment, and booking-related information where applicable
• Website usage information such as browser type, pages visited, and general analytics data

2. How We Use Your Information

Coast 2 Coast Transportation uses collected information to provide, schedule, manage, and improve our non-emergency medical transportation services.

• To respond to inquiries and ride requests
• To schedule, confirm, manage, or modify transportation services
• To provide safe and appropriate rider support
• To contact you about your booking, pickup, drop-off, or service updates
• To process payments or invoices where applicable
• To improve our website, customer experience, and internal operations
• To comply with legal, safety, insurance, or business record obligations

3. Medical and Accessibility Information

We may ask for limited accessibility or transportation-related details so we can provide the appropriate level of non-emergency transportation support. This may include whether a rider needs wheelchair access, gurney transport, bariatric support, escort assistance, or other ride accommodations.

Please do not submit unnecessary sensitive medical information through the website. If specific information is needed to safely complete a ride, our team may request it directly.

4. Sharing of Information

We do not sell your personal information. We may share information only when necessary to operate our business, provide transportation services, process payments, comply with law, or protect the safety of riders, staff, and the public.

• Service providers who help with website hosting, forms, communications, payments, or scheduling
• Drivers, dispatchers, or staff involved in providing your transportation service
• Insurance, legal, or compliance professionals where required
• Authorities or emergency contacts if required by law or safety circumstances

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website activity, improve performance, and support marketing or communication features. You can adjust cookie settings through your browser.

6. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email, or online transmission can be guaranteed to be completely secure.

7. Data Retention

We keep personal information only as long as needed for business operations, booking records, customer support, legal compliance, accounting, insurance, dispute resolution, and service improvement.

8. California Privacy Rights

If applicable under California privacy law, California residents may have rights to request access to certain personal information, request deletion, request correction, opt out of certain sharing or sale of personal information, and limit the use of sensitive personal information.

To make a privacy request, contact us using the details on this page. We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may include links to third-party websites, platforms, payment processors, maps, or social media pages. We are not responsible for the privacy practices or content of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.