Plan Ahead. Ride Smoothly.

1. Cancelling a Ride

To cancel a scheduled ride, please call or email Coast 2 Coast Transportation as soon as possible. Providing early notice helps us adjust scheduling, driver availability, and vehicle planning.

• Cancel by phone: 949-433-3206
• Cancel by email: [email protected]
• Please include the rider name, pickup date, pickup time, and contact number.

2. Late Cancellations

A cancellation made less than 24 hours before the scheduled pickup time may be considered a late cancellation. Late cancellations may be subject to a cancellation fee, especially if a driver or vehicle has already been assigned.

3. No-Shows

A no-show may occur when the rider is not available at the scheduled pickup time, cannot be reached, refuses the ride after arrival, or the trip cannot proceed because necessary information or access was not provided.

No-shows may be subject to a fee up to the scheduled ride amount, depending on the situation and resources already used.

4. Rescheduling

We understand that medical appointments and personal plans can change. We will do our best to reschedule rides when possible, based on availability.

• Please request rescheduling as early as possible.
• Rescheduled rides are subject to driver and vehicle availability.
• Changes made close to pickup time may be treated as a late cancellation if we cannot accommodate the new time.

5. Waiting Time

If the rider, appointment, facility, or pickup location causes a delay, additional waiting time may apply. Complimentary waiting time may be included only where stated or agreed at the time of booking.

Additional waiting time beyond the included period may result in extra charges.

6. Appointment Delays

Medical offices, clinics, hospitals, and care facilities may experience delays. If your appointment is running late, please notify us as soon as possible so we can review driver availability and adjust the pickup plan where possible.

7. Weather, Traffic, and Safety

Coast 2 Coast Transportation may delay, modify, or cancel a ride when weather, road conditions, traffic incidents, vehicle issues, safety concerns, or other circumstances make transportation unsafe or impractical.

If we need to cancel or reschedule for safety or operational reasons, we will contact you as soon as possible.

8. Refunds and Credits

Refunds or credits, if applicable, are reviewed based on the timing of the cancellation, the type of ride, payment status, and whether driver or vehicle resources were already assigned.

Approved refunds may take several business days to process depending on the payment method or payment provider.

9. How to Avoid Cancellation Fees

• Confirm your appointment date and time before booking transportation.
• Notify us immediately if your appointment changes.
• Be ready at the scheduled pickup time.
• Provide accurate pickup, drop-off, contact, and accessibility details.
• Call us directly if you need urgent changes.